Il Tempo Privacy Policy

Last Updated: March 2025

Introduction

Il Tempo (the “Restaurant”) is a Melbourne-based restaurant committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It covers personal information collected via our website (including the contact form) and related services. By using our website or providing your information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site or services.

Personal Information We Collect

We only collect personal information that is reasonably necessary for our business operations or to provide you with our services. The types of personal data we may collect include:

  • Contact Information: When you fill out our website’s Contact Form or otherwise communicate with us, we collect information such as your name, email address, phone number, and any other details you choose to provide. This allows us to respond to your inquiries or requests.
  • Reservation and Order Details: If you make an online table reservation or place an online order through third-party platforms we use, those platforms may share with us certain information needed to confirm and manage your booking or order (e.g., your name, reservation time, order details, and contact info).
  • Loyalty Program Information: If you sign up for a loyalty or rewards program associated with Il Tempo, the third-party program provider may collect your name, contact details, and account information. They may share relevant details with us (such as your membership status or points) so we can recognise you and provide applicable benefits.
  • Website Usage Data: When you visit our website, we may automatically collect limited non-personally identifiable information about your visit. This can include your IP address, browser type, device information, pages viewed, date/time of visits, and referring website. We collect this via cookies and similar technologies to understand how our site is used and to improve performance. (See Website Analytics below for more details.)
  • Other Information: Any other personal information you voluntarily provide to us (for example, if you send us an email, call us, or contact us via social media) will be collected and handled in accordance with this Policy.

All personal information is provided by you on a voluntary basis. If you choose not to provide certain details, we may not be able to fulfill the related purpose (for example, unable to contact you back or honour a reservation without a name and phone number).

How We Use Your Personal Information

Il Tempo will only use your personal information for purposes consistent with the reason you provided it, or as otherwise permitted by law. The main purposes for which we use personal data include:

  • Providing and Managing Services: To respond to inquiries you send through our contact form or email, to confirm and manage your table reservations or takeaway/delivery orders, and to administer our loyalty program.
  • Customer Service: To communicate with you about your requests, reservations, orders, or any issues and to provide customer support or follow-up as needed.
  • Website Improvement: To monitor usage of our website and troubleshoot performance, in order to optimise user experience and content.
  • Marketing & Promotions (Opt-in Only): If you have given us your consent, we may use your contact details to send you occasional news, special offers, or updates about Il Tempo. You have full control over whether you receive marketing communications from us.
  • Legal Compliance and Protection: To comply with any legal obligations and to protect the rights, property, or safety of our business, customers, or others.

We do not use your personal information for purposes other than those described in this Policy unless we obtain your consent or are otherwise legally authorised or required to do so.

Third-Party Platforms and Services (Reservations, Orders & Loyalty Programs)

Il Tempo partners with independent third-party service providers to facilitate certain functions such as online reservations, online food orders, and loyalty/rewards programs. These platforms operate separately from Il Tempo, meaning they collect and process your data under their own terms. Below is how we work with these services and what it means for your privacy:

  • Online Reservations: We may use a third-party reservation system to allow you to reserve a table at Il Tempo. Any personal information you enter is collected directly by that provider. They will manage your data according to their privacy policy and will generally share with us the details necessary to secure your booking.
  • Online Orders/Delivery: If we offer online ordering or delivery through a third-party platform, your order details and personal information will be collected by that third party. The third-party platform will forward us the information needed to prepare and fulfill your order. However, the storage and primary use of your data in this context is governed by the platform’s own privacy policy.
  • Loyalty/Rewards Programs: For any customer loyalty scheme or rewards program we offer, we might rely on a specialist third-party provider. The third-party provider’s own privacy policy will apply to their handling of your data.

Website Analytics and Cookies

To ensure our website is performing optimally and to better understand our audience, Il Tempo uses third-party analytics tools: Google Analytics and Microsoft Clarity. These tools use cookies and similar technologies to collect information about how visitors interact with our site. This data helps us identify ways to improve our content, navigation, and overall user experience.

  • Google Analytics: Google Analytics tracks and reports website traffic. It may collect data such as your IP address, browser type, device identifiers, pages visited, time spent on pages, and other usage statistics. This information is transmitted to and stored by Google on servers which may be outside Australia.
  • Microsoft Clarity: Microsoft Clarity is a user behavior analytics tool that helps us understand how users interact with our website through features like session replays and heatmaps. Data collected by Microsoft Clarity may be processed on servers outside Australia.

The data collected through these analytics tools is accessible to Il Tempo and our authorised marketing agency.

Marketing Communications

Il Tempo values your privacy and will only send you marketing or promotional communications if you have actively opted in to receive them. You can unsubscribe or opt out of our marketing communications at any time.

Data Sharing and Disclosure

Il Tempo does not share your personal data with third parties except in the limited circumstances described below, and we never sell your information to anyone.

  • Service Providers and Partners: We may share information with external companies who provide services that help us operate our business or deliver our services to you.
  • Legal Requirements: We may disclose personal information if required or authorised by law.
  • Business Transfers: In the unlikely event that Il Tempo undergoes a major business change, personal information we hold may be transferred as part of that transaction.

Data Security

Il Tempo takes reasonable precautions to safeguard the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Your Rights and Choices

Under Australian privacy law, you have certain rights in relation to your personal information held by Il Tempo, including the right to access, correct, or request deletion of your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Contact form: https://il-tempo.com.au/contact/
  • Postal Address: Il Tempo – Operating Manager, 11/13 Degraves St, Melbourne, VIC 3000, Australia
  • Telephone: (03) 8528 6768

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Please review our website periodically to stay informed of any changes.

Thank you for taking the time to read our Privacy Policy.